Refund Policy

Cancellation & Refund Guidelines

• Cancellation Before Acceptance: If an order is cancelled before the restaurant/store accepts it, a full refund is processed automatically for online payments.
• Post-Acceptance Policy: Once a restaurant/store has accepted an order, it generally cannot be cancelled, since preparation begins immediately.
• Damaged or Incorrect Items: If you receive a missing, incorrect, or damaged item, please contact us via WhatsApp (+91 9117662441) within 2 hours of delivery with details/photos, and we will investigate and issue a refund or replacement where applicable.
• Refund Timelines: Approved refunds for online (UPI) payments are processed back to your original payment method within 24-48 hours. Actual credit to your account may take a few additional business days depending on your bank/UPI provider.
• Cash on Delivery: Cash on Delivery orders that are cancelled or undelivered do not require a refund, since no payment was collected upfront.