Delete your ZipRocket account
Request permanent deletion of your account and personal data
At ZipRocket, we respect your privacy and give you full control over your personal information. You can request the permanent deletion of your ZipRocket account and associated data at any time through our mobile application or by submitting a request to our customer support team.
Option 1: In the App (Recommended)
If you have the ZipRocket app installed on your device, you can delete your account directly at any time:
Open ZipRocket → Profile → Delete account → type DELETE to confirm.
Your profile, saved delivery addresses, device push notification tokens, and active sessions will be deleted immediately upon confirmation.
Option 2: Without the App
If you have uninstalled the app or cannot log in, you can request account deletion by emailing or messaging our customer support team:
Please email our support address at ziprocket.support@gmail.com with the subject line "Account deletion request", sent from or mentioning your registered mobile number.
To verify account ownership and prevent unauthorized requests, we verify ownership by sending an OTP to that phone number. Once verified, we complete deletion within 30 days.
What Is Deleted
Upon account deletion, the following personal data is permanently removed:
- Name and profile details
- Phone number and email address
- Profile photo
- Saved delivery addresses and GPS coordinates
- Notification settings and device tokens
What May Be Kept
Past order and payment records may be kept only for the period required by applicable law, for accounting, tax and fraud prevention. Historical records are retained in compliance with statutory obligations.
Active Orders
Active orders must be completed before deletion. If you have an active order in progress, your account can be deleted once that order is delivered or cancelled.